The solution has improved the use of working capital with better management of inventory and improved financial reporting. In addition, the contact management capabilities have enhanced customer relationships through the tracking of all customer transactions and interactions.
Datek wanted a solution that could track the serial numbers associated with products and customer transactions. Since implementing the solution Datek has logged the serial number of every product, providing a detailed history of customer buying habits. The functionality within the supply chain module helps Datek to meet and exceed the expectations of customers.
Malcolm Kanter, Director of Datek Solutions explains: ‘Providing exceptional customer service is very important to Datek and one way that we differentiate ourselves. When one of our customers was burgled, we were able to provide the serial numbers of the equipment that they had purchased from us within minutes for the police and insurance company. This was thanks to the ability to track all serial numbers associated with customer transactions within Microsoft Dynamics NAV – something that The NAV | 365 People helped us to set up.’
Datek uses Jet Reports, which seamlessly integrates with Microsoft Dynamics NAV, to produce a daily report of products shipped, invoice totals and gross profit generated. Kanter adds; ‘Jet Reports is quick and easy to use, with just a few mouse clicks we can generate the daily sales report, it’s given us a level of business clarity that we simply didn’t have before.’
Kanter concludes: ‘We had a few concerns that Microsoft Dynamic NAV would be a rigid solution but The NAV | 365 People have customised it to our needs. They have worked with us on further enhancements; no request has been too difficult.’
Ian Humphries, Managing & Product Director at The NAV | 365 People commented; ‘Datek is an agile and ambitious company that wanted a solution that could grow with its aspirations. Since The NAV | 365 People first implemented the solution, Datek’s turnover has increased three fold and Microsoft Dynamics NAV continues to evolve with their business needs and achieve their goals.’
Read the full case study here!
About Datek Solutions
Since 1998 Datek Solutions have been managing IT support, solutions and strategy for a range of clients. Datek have won awards for their excellent customer service and take pride in being transparent.
What makes Datek different? They don’t use a one-size fits all approach, preferring instead to get to know their customer’s business and everyone in it, what the business needs and how they can support to give the best solutions at the best possible prices.
For more information visit: Datek Solutions
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