Earlier in the month, we were proud to announce that we not only met, but surpassed, the Microsoft requirements for becoming a Gold Small and Mid-Market Cloud Solutions Partner.
This award joined our Gold awards for Cloud Platform, Application Development and Enterprise Resource Planning.
Chris Symonds, TNP’s Training Manager, puts all the staff through any training they do. We caught up with Chris so he could tell us some more about his role:
"TNP is a great place to be a Training Manager. Why? Because the company understands that training is fundamental to both customer satisfaction and employee job satisfaction.
Customers expect our people to know their stuff. Whilst coaching and a collaborative culture are other important ingredients, training is a key part of making sure we meet that expectation.
It’s been some years since Microsoft published exams for Dynamics NAV. We’re happy that they have made the investment to support Dynamics 365 Business Central and are delighted by the way the team have responded. I’m so humbled to have been working with people who really wanted to get their Business Central Functional Consultant Associate certification – they used their own time, out of hours and at the weekends, to not only study for the exam but to sit it as well".
Achieving the minimum isn't enough - we want to benefit from what we have available to us
The new exam launched early in January; four weeks later we’ve already had enough staff pass the exam to achieve the minimum that Microsoft expect of Gold Small and Mid-Market Cloud Solutions Partners – Microsoft’s highest level of accreditation.
However, doing the minimum that Microsoft requires isn’t enough for TNP. Most of our new business comes from referrals and recommendations from existing customers which reflects the strength of our team. Microsoft’s new certification gives us another way to demonstrate our commitment to quality. We’re now working to get the maximum number of people through the exam – all of our delivery and support team. This is substantially the biggest in the UK: a total of some 150 people!
Customers don’t get what they want from software unless they make the right investment in training their staff. We make those investment decisions much simpler by making training free.
In the last year, despite the pandemic, we’ve run 133 courses, on 29 subjects and trained 1034 delegates. This is all in addition to 229 Burst Training sessions that our Support Team have delivered.
We get great feedback from delegates and are now implementing NPS (Net Promoter Scores) to help us do even better.
At TNP we are committed to the development of our people and the delivery of great projects and support. Training is key to our success in both.
If you’d like to find out more about the training we offer, check out our website or talk to your Engagement Manager.