TNP Coronavirus Update

Updated: 19th March 2020

Dear Customer,

I wanted to give a quick update on the current status at TNP at this ‘unusual’ time for all of us.

We are staying focused on what we are good at, delivering projects and supporting NAV. Although most of our teams are working from home, this is far from unusual since most of us work from home regularly anyway. Our use of Microsoft Teams video calls and chat, and remote access to customer systems is very much part of our normal activity. Clearly we are, with most of our customers, maximising the use of remote collaboration as we continue to deliver our usual services, helping them with readiness for both the current situation and hopefully a more normal world beyond.

Our support team remains ready to serve and we know that as many of you are starting to work from home for the first time, you may have questions about accessing your NAV system in addition to normal support issues. We know you may need our help if you have staff absent through illness too. Let our team know if you need additional assistance, they’re ready to help. Don’t forget our support team can also help with minor mods that you might need to help control your business in this challenging time.

If you need help on using Microsoft Teams in your organisation (and it’s brilliant by the way!), you can find a great resource link here.

As an aside, we are taking the opportunity internally at TNP to improve our processes and our visibility of critical information. In interesting times we no doubt all spot things we should improve upon. Who knows, maybe we will take the opportunity to upgrade our internal NAV solution too!

If you have any concerns or would like to talk to someone, we are a phone call or email away. My details are also below if you need them.

Yours faithfully,

Ian Humphries
Managing Director

Email: [email protected]
Mobile: +44 (0)7798 504517