The Very Best Dynamics NAV Support

Supporting you behind the scenes with advice from our super-star team!

We're here to help

With over 185 NAV People in the company and over 40 NAV People in our Dynamics NAV support team, all waiting to deal with your queries and problems, we have someone for every Dynamics NAV eventuality and are able to support you every step of the way!

All our team are experienced consultants who come to work each day with one purpose: to deliver a high quality, value for money service. Always at the end of the phone, they are more than happy to assist in any way they can, whether it’s a systems issue, functional question, process advice or training request, our team are here to help.

What makes us different from the other Dynamics NAV Support Partners out there?

People move to us for many reasons: they are not getting the Dynamics NAV support they need, they want better advice on what to do with their solution, especially with upgrading, they want us to help innovate their business processes or they just want their system to run faster. When we started The NAV People, we wanted to be different. We wanted to do things that others didn’t and to look after people in a way that we like to be looked after by our own business partners. One of the things that was very obvious from the outset was that there was a lot of dissatisfaction in the Dynamics NAV Customer Community. As unashamed NAV geeks and enthusiasts, this made us more than a little sad. So, we had our primary role easily defined: ‘Build a partner whose number 1 aim was to bring better service to the NAV community.’

Over the last 10 years we have taken on the care and support of more than 450 existing NAV implementations; from smaller, finance-only customers, through to huge, global brands utilising the full extent of the ERP functionality and, in many cases, complex ISV solutions, too. But regardless of their size or reason for moving, we hope we have given these customers a home where they get the service and attention they need and deserve.

Robert was fantastic! He explained in detail and followed up with further examples and explanations. Great guy. Keep up the good work! Wasabi's praise for Robert Paczkowski, Customer Service Consultant

As always with Lisa, prompt to respond, explanation in simple non-technical way and issues always get resolved too. The DRH Collection’s praise for Lisa Hazell, Customer Services Consultant

As always, your experts know what needs to be done to solve our problems. They are quick to respond and very helpful. Well done all. SSP International

I am extremely happy with the support received from Yonis. Professional, extensive and very knowledgeable. Global Essence’s feedback for Yonis Smith, Customer Services Consultant

Gemma was very helpful and provided me with resources on ‘How to…’ and screenshots to solve my problem. She also sent me a file with the journal listing from my system. ISS feedback on Gemma Collett, Customer Services Consultant

Great support! Swift response from Nora and a straight-forward resolution to my problem. SA Brains’ praise for Nora Juhasz, Customer Services Consultant

Yavor helped out very effectively and resolved the issue within a quick turnaround, with minimal impact on the business. Paragon’s feedback on Yavor Lazov, Customer Services Consultant

Hi there! Your customer service has been FANTASTIC! I have just emailed Robert personally to thank him! One happy bunny! Impex Lighting’s feedback on Robert Johnson, Customer Services Consultant

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How can I move my Dynamics NAV Support over to a new Partner?

It’s a big decision to move partners, after all Dynamics NAV is often the core and most critical IT solution a business has in place! So, to move from a known partner (regardless of how poor the partner), to a new, unknown provider is a very daunting prospect, especially as most Dynamics NAV systems have some (or lots) of bespoke components. That said, don’t worry. It is possible to do and it’s not one bit as difficult as you might think!

How to move Dynamics NAV Support Partners

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Thinking of Moving Partner?

Then you need the NAV Dr!

Sadly, for a lot of existing Dynamics NAV users either their system is broken, or they feel their quality of service, value for money or strategic advice from their current partner is non-existent. Our NAV Doctor Services provides any unhappy Microsoft Dynamics NAV user with a free 'Health Check'. The Health Check is designed to get to the root of your issues and provide advice and a plan of action to sort them out. This enables us to provide the best possible Dynamics NAV support.

By providing a more enhanced partnership with your organisation through improved support, better advice and access to years of knowledge and experience, we can not only remedy your current problems, but also provide you with a solid platform and a strategic view to ensure that your Dynamics NAV software solution is fit for purpose for many years to come.

Get your free NAV Health Check

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Frightened to Move Partner?

In talking to customers who are looking at moving support (for whatever reason), it's quite interesting to hear some of the things they are told by their incumbent partner to scare them off from moving! So, to help, we thought we'd try and bust some of the moving partner myths!

The Moving Partners Myth Buster

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Why do people move Dynamics NAV Partners?

Matthew Dredge, Marketing and Sales Director at The NAV People, tells us a few of the horror stories he’s heard when it comes to NAV Partner failings and explains how The NAV People strive to be different from the rest.

Read the horror stories here!

What you get with Dynamics NAV Support from The NAV People!

We pride ourselves on our extensive range of Dynamics NAV support services delivered by experts focused solely on Dynamics NAV. Here are some of the benefits:

Account Management

Our Account Management Team ensures a regular flow of information and feedback between us (The NAV People) and our customers, keeping them informed of developments in the Dynamics NAV world. Your Account Manager will be primarily responsible for managing the relationship you have with us, including logging change requests, facilitating knowledge transfer relating to any solution or company changes, and ensuring that you are receiving the quality of service and Dynamics NAV support you expect.

A friendly and knowledgeable support team

Our Dynamics NAV support staff are the best in the business so you can rely on them to answer your questions, steer you in the right direction and advise on the best way to manage your system. What’s more, you don't need to worry about our support lifecycle – we’re committed to supporting all versions of Dynamics NAV and have specialists on hand who know each and every version inside-out! Take a look at our impressive Service Level Agreements

Dynamics NAV Training

Training is essential if you want to get the most out of your Dynamics NAV system (and save yourself hours of lost time, headaches and frustration to boot!) Sadly, however, there aren’t many decent resources available for NAV users to access.

That’s why we set up a range of Dynamics NAV training resources to help you understand your NAV system and use it well! Ranging from face-to-face training days and quick how-to videos to live support and recorded presentations on the latest innovations from Microsoft - there'll be something perfect to help you.

The Polisher

Our Polisher will come to you to show you how to create your own Role Centre and tidy up your pages in Dynamics NAV ensuring that the user experience is as pleasant as possible. Our aim is to leave you with a great Role Centre and to give you the knowledge on how you can customise your interface.

Minor Mods

This is a service where we will make small changes (by which we mean those which take less than an hour) as part of your Dynamics NAV support contract. The kinds of things that we can offer as part of the minor mods service are: adding a field to a table and exposing it on a page/form, making fields visible and adding filters on a report.

SQL Nurse

For customers on a support contract, the SQL Nurse will perform a free remote 10-point SQL Health Check on your Dynamics NAV system, plus diagnosis of problem form and page performance. With the SQL Nurse we’ll get your NAV working smoothly again! Learn more about the SQL Nurse

No need to panic - just send out an S.O.S!

If you ever need to contact us in an emergency, we are always on-hand! Our standard Help Desk hours are 09:00 – 17:00 Monday to Friday but if you need help outside of these times just pick up the phone and call: +44 (0) 208 328 9808

Or if you need to get in touch with a Director directly here are their mobile numbers:

Ian Humphries, Managing & Product Director: +44 (0)7798 504517
Matthew Dredge, Marketing & Sales Director: +44 (0) 7891 999087
David Walker, Operations Director: +44 (0) 7833 400931

Our Service Level Agreement

Learn all about our Service Level Agreement here

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Supporting the Older Dynamics NAV System!

At The NAV | 365 People we support hundreds of customers on Dynamics 365 Business Central, Dynamics NAV and even Navision, the original version of the product prior to it being acquired by Microsoft. Many of our customers are on old versions of these products and many are on versions that pre-date the current Role Tailored Client (RTC) visual style interface (we call these 'Classic' versions). We have customers dating back to version 1.3 and 2.6, implemented in the mid to late 1990s, they still manage their stock and collect money from customers before finally accounting for it all. We love to talk about bringing our customers into the new world of Dynamics 365 Business Central, but we also recognise that financial and time pressures may mean people want to stay for now on their old version.

At The NAV | 365 People, we never push people to upgrade before they are ready and we happily support customers with their versions until they are ready to move on. We can support functional code in any old version (and many of our staff love the memories it creates when working on these Classic systems, just like mechanics reminiscing on an old E-Type Jag!) Of course, we can’t change the fundamental kernel of these old systems so as Microsoft drop support for security fixes for these older versions, there will always be some risk in staying on these systems that is harder for us to mitigate. But rest assured, we will do what we can to keep your old beauty running until the day you can move to that new shiny, faster, and functionally rich Dynamics 365 Business Central.

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