Sometimes, what you need can only be achieved by breaking from standard, generic design and creating something unique. nYwhere is an app designed specifically for collecting the details of a customer furniture order & feeding it directly back into Dynamics NAV or Dynamics 365 Business Central.
We were hugely lucky to collaborate with one of our long-time customers SCS (The Sofa Carpet Specialists), who added their real-world thoughts and experiences to the design of the products. SCS have a nearly 20-year-old Dynamics NAV solution used by 1,000 users. Their Chief Executive, David Knight, said at the original installation that he wanted to use tablet-type technology to take the orders. He was a man ahead of his time and unfortunately the tablet technology at the time was heavy, meaning it’s only recently that the promise to bring this idea to life has been delivered.
When we wanted to create an app designed for the purpose of collecting a customer order, with the customer probably present, we wanted to create something that could simplify a complicated process into one that was extremely user friendly. Tablets make salespeople’s jobs easier as they can become much more mobile in their stores, boosting sales productivity and improving customer experience. It gives users the ability to not only sell products to customers from where they stand but also gain access to any additional information they may need.
It was important that the app process was intuitive, and this involved making simple assumptions that either the beginning of the journey would start at a category and narrow down their options, or go straight to a product via a barcode or swatch. It was also key to add value to the process by providing the information a salesperson might want during this selling process (e.g. pictures, prices, delivery times and specification details) whilst they select available options for the product, changing the image to show the product in the colour, for example.
We then knew that different implementations would require different inputs depending on the business the organisation was in. Most need delivery details and many offer add-on products or services. Either way, there needed to be a definable flow through the sales process to make the user’s journey as easy as possible.
It will take some effort to move the large integrated solution at SCS to a new version of Dynamics 365 Business Central, however we have already begun the journey. The orders received from the nYwhere tablet app being rolled out to the stores appear even today in the old Dynamics NAV solution, looking like they had been keyed in directly. Moving the stores to the tablet has enabled us to separate the store-based side of the business from the back-end distribution and finance systems but doing it in a way that allows the existing processes to carry on makes this a gentle process.
We are proud of building a product with technical expertise and open thinking from the TNP team combined with real world experience and problem solving from a valued customer. We both win when we combine our skills.
Learn more about how the nYwhere app provides a fantastic customer experience - from the use of images to find the right product, to integration to finance houses for credit - it provides everything your in store sales people need to give the best customer service possible!