Our support SLAs

With The NAV | 365 People, you don't need to worry about our support lifecycle - as long as we're in business, we'll be supporting every version of Dynamics NAV & Dynamics 365 Business Central. In addition, we'll always make sure that as Microsoft adds new features, our own solutions will be upgraded allowing you to install the latest version!

Here you’ll find everything you will need to know about logging a support call with our Support Team. Our staff are here with one purpose and that’s to deliver a high quality and value for money service, so feel free to give us a call as we’re always happy to chat - whether it’s system issues, strategic planning, process advice or just having a chat about what’s happening in the technology world. 

How to log a call

You can log a call in two ways.  You can either email the Support Team at [email protected] or call us on +44 (0)208 328 9818.

All our calls are logged and processed from our Newbury Head Office. Each time a call is logged, you will be given a call reference number for future reference. We ask all our customers to email the support address rather than individual consultants to ensure each call is logged and being processed efficiently.

When can you log a call?

You can log a call during our standard hours of cover from our Help Desk which are 09:00 – 17:30 Monday to Friday. If it’s out of hours then not a problem, you can call us on the usual number with prior arrangement. UK Bank Holidays and other UK National Holidays are excluded.

Standard Response Times

We use all reasonable efforts to meet the following targets in respect of the issues logged. In offering these timescales, we are not offering any guarantee or warranty that the issues will be resolved within this period of time – but we definitely try!

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If you would like further information on the services and solutions we provide, have any troublesome issues you'd like to talk about or if you would just like any advice on your current support agreement, please contact our Head of Customer Services, Ruth-Lloyd Davies, on +44 (0)208 328 9818 or [email protected]

 Support Knowledge Database for nHanced 365

If you would like a copy of our Support Knowledge Database for nHanced 365 just let us know and we'll send you the zip file!

You can learn more about our Dynamics NAV Support Service here.