The Datek Solutions Story
Datek Solutions have been supplying IT hardware, managing IT support, solutions and strategy for a range of clients since 1998. With an
Datek attributes this success to the fact that they don’t use
If there’s a solution that their client
"TNP is my 4th emergency service!"
Datek's Business Requirement
When Datek found
Applying their usual customer approach to their own business, Datek looked for a solution that could meet their current and future needs.
So, how did they go about it? By following a recommendation! Datek identified that Microsoft Dynamics NAV was an Enterprise Resource Planning (ERP) solution that could deliver the functionality and scalability they required. The next step – to find a solution provider to tailor Dynamics NAV to their needs. From three shortlisted companies, Datek selected The NAV | 365 People (TNP) for their experience and know-how.
"Ten years on & Datek remain a satisfied customer of TNP - and zealous users of Dynamics NAV!"
Malcolm Kanter, Director at Datek explains: ‘If doctors make the worst patients, then companies who provide IT services certainly make for discerning, some might say fussy clients! From the first meeting, it was clear this was a company that understood the product and genuinely loved what they did. TNP stood out because they demonstrated a clear understanding of the solution and how it could support our business.’
Developing a platform for future growth
Ten years on and Datek remain a satisfied customer of TNP - and zealous users of Dynamics NAV.
Always looking to improve, Datek now uses the solution across many departments:
Malcolm comments: ‘We have thirty employees in the company and we all use Dynamics NAV. Everything we do from quoting, processing orders, invoicing, purchasing and managing stock is processed and tracked by the system.’
Supply Chain Management
Keeping track of serial numbers was a key requirement and Datek logs every product, providing a detailed history of that part, its warranty and which customer buys it. Not only has this contributed to its
Malcolm explains: ‘Following a burglary a customer required the serial numbers of the stolen hardware for the police and insurance company. They had purchased the equipment some time ago and called us in the hope that we had a record. Within a few
"TNP allayed our concerns and delivered a customised solution that met our needs…"
Datek also uses the supply chain management module to track inventory, manage customer orders and for warehouse management.
Malcolm comments: ‘We have been using Dynamics NAV since 2005 and over the years our requirements of the solution have changed in response to business growth. TNP have executed every customisation we have requested, nothing is too difficult for Ian and his team.’
With a growing business, reporting was becoming more and more time consuming – a problem solved when TNP introduced the Datek finance team to Jet Reports from Jet Global, which is now used for daily reports of products shipped, invoice totals and gross profit generated.
"...[they] have executed every customisation we have requested."
Malcolm comments: ‘Jet Reports is quick and easy to use, with just a few mouse clicks we can generate the daily sales report, it’s given us a level of business clarity that we simply didn’t have before.’
- Improved inventory management: With
increasedvisibility of stock levels, Datek has improved theirmanagement of working capital, minimising money tied up in stock.
- Business agility: The enhanced reporting of sales and service revenue has enabled Datek to be nimble in its service offering, responding to new technology trends.
- Enhanced customer service: Microsoft Dynamics NAV helps Datek to record interactions with customers across all business functions, improving customer relationship management.
Malcolm comments: ‘We had a few concerns that Dynamics NAV would be a rigid solution and we would need to bend our processes to fit with the system. TNP allayed our concerns and delivered a customised solution that met our needs when we had a turnover of £6 million. Today, ten years on, we have a turnover of £16 million and TNP have worked to ensure the solution has grown with us. Ian, Matt and the team are fantastic; they are passionate about what they do and their enthusiasm is infectious. As far as I am concerned, TNP is my 4th emergency service!Read more