It’s a big decision to move partners, after all Dynamics NAV is often the core and most critical IT solution a business has in place! So, to move from a known partner (regardless of how poor the partner), to a new, unknown provider is a very daunting prospect, especially as most Dynamics NAV systems have some (or lots) of bespoke components. That said, don’t worry. It is possible to do and it’s not one bit as difficult as you might think!How to move Dynamics NAV Support Partners
Sadly, for a lot of existing Dynamics NAV users either their system is broken, or they feel their quality of service, value for money or strategic advice from their current partner is non-existent. Our NAV Doctor Services provides any unhappy Microsoft Dynamics NAV user with a free 'Health Check'. The Health Check is designed to get to the root of your issues and provide advice and a plan of action to sort them out. This enables us to provide the best possible Dynamics NAV support.
By providing a more enhanced partnership with your organisation through improved support, better advice and access to years of knowledge and experience, we can not only remedy your current problems, but also provide you with a solid platform and a strategic view to ensure that your Dynamics NAV software solution is fit for purpose for many years to come.Get your free NAV Health Check
In talking to customers who are looking at moving support (for whatever reason), it's quite interesting to hear some of the things they are told by their incumbent partner to scare them off from moving! So, to help, we thought we'd try and bust some of the moving partner myths!The Moving Partners Myth Buster
Matthew Dredge, Marketing and Sales Director at The NAV People, tells us a few of the horror stories he’s heard when it comes to NAV Partner failings and explains how The NAV People strive to be different from the rest.Read the horror stories here!
We pride ourselves on our extensive range of Dynamics NAV support services delivered by experts focused solely on Dynamics NAV. Here are some of the benefits:
Our Account Management Team ensures a regular flow of information and feedback between us (The NAV People) and our customers, keeping them informed of developments in the Dynamics NAV world. Your Account Manager will be primarily responsible for managing the relationship you have with us, including logging change requests, facilitating knowledge transfer relating to any solution or company changes, and ensuring that you are receiving the quality of service and Dynamics NAV support you expect.
Our Dynamics NAV support staff are the best in the business so you can rely on them to answer your questions, steer you in the right direction and advise on the best way to manage your system. What’s more, you don't need to worry about our support lifecycle – we’re committed to supporting all versions of Dynamics NAV and have specialists on hand who know each and every version inside-out! Take a look at our impressive Service Level Agreements
Training is essential if you want to get the most out of your Dynamics NAV system (and save yourself hours of lost time, headaches and frustration to boot!) Sadly, however, there aren’t many decent resources available for NAV users to access.
That’s why we set up a range of Dynamics NAV training resources to help you understand your NAV system and use it well! Ranging from face-to-face training days and quick how-to videos to live support and recorded presentations on the latest innovations from Microsoft - there'll be something perfect to help you.
Our Polisher will come to you to show you how to create your own Role Centre and tidy up your pages in Dynamics NAV ensuring that the user experience is as pleasant as possible. Our aim is to leave you with a great Role Centre and to give you the knowledge on how you can customise your interface.
This is a service where we will make small changes (by which we mean those which take less than an hour) as part of your Dynamics NAV support contract. The kinds of things that we can offer as part of the minor mods service are: adding a field to a table and exposing it on a page/form, making fields visible and adding filters on a report.
For customers on a support contract, the SQL Nurse will perform a free remote 10-point SQL Health Check on your Dynamics NAV system, plus diagnosis of problem form and page performance. With the SQL Nurse we’ll get your NAV working smoothly again! Learn more about the SQL Nurse
If you ever need to contact us in an emergency, we are always on-hand! Our standard Help Desk hours are 09:00 – 17:00 Monday to Friday but if you need help outside of these times just pick up the phone and call: +44 (0) 208 328 9808
Or if you need to get in touch with a Director directly here are their mobile numbers:
Ian Humphries, Managing & Product Director: +44 (0)7798 504517
Matthew Dredge, Marketing & Sales Director: +44 (0) 7891 999087
David Walker, Operations Director: +44 (0) 7833 400931
Learn all about our Service Level Agreement here
At The NAV | 365 People we support hundreds of customers on Dynamics 365 Business Central, Dynamics NAV and even Navision, the original version of the product prior to it being acquired by Microsoft. Many of our customers are on old versions of these products and many are on versions that pre-date the current Role Tailored Client (RTC) visual style interface (we call these 'Classic' versions). We have customers dating back to version 1.3 and 2.6, implemented in the mid to late 1990s, they still manage their stock and collect money from customers before finally accounting for it all. We love to talk about bringing our customers into the new world of Dynamics 365 Business Central, but we also recognise that financial and time pressures may mean people want to stay for now on their old version.
At The NAV | 365 People, we never push people to upgrade before they are ready and we happily support customers with their versions until they are ready to move on. We can support functional code in any old version (and many of our staff love the memories it creates when working on these Classic systems, just like mechanics reminiscing on an old E-Type Jag!) Of course, we can’t change the fundamental kernel of these old systems so as Microsoft drop support for security fixes for these older versions, there will always be some risk in staying on these systems that is harder for us to mitigate. But rest assured, we will do what we can to keep your old beauty running until the day you can move to that new shiny, faster, and functionally rich Dynamics 365 Business Central.