With Dynamics NAV (now known as Dynamics 365 Business Central) you can revolutionise how you do business; taking streamlining, automation and customer engagement to a new level! It allows you to manage your finances, operations, sales & customer service and more all in one unified system.Dynamics 365 Business Central Functionality
With a dedicated team of over 25 Support Staff, we have someone for every Dynamics NAV eventuality and are able to support you every step of the way!
All our team are experienced consultants who come to work each day with one purpose and that’s to deliver a high quality, value for money service. Always at the end of the phone, they are more than happy to assist in any way they can, whether it’s a systems issue, functional question, process advice or some training, our team are here to help.
Our Account Management Team ensures a regular flow of information and feedback between The NAV People and our customers, keeping you informed of developments in the Dynamics NAV world. Your Account Manager will be primarily responsible for managing the relationship between you and us, including logging change requests, facilitating knowledge transfer relating to any solution or company changes, and ensuring that you are receiving the quality of service you expect.
Our support staff are the best in the business so you can rely on them to answer your questions, steer you in the right direction and advise on the best way to manage your system. What’s more, you don't need to worry about our support lifecycle – we’re committed to supporting all versions of Dynamics NAV and having specialists on hand who know each and every version inside-out! View our impressive Service Level Agreements
Our Polisher will come to you to show you how to create your own Role Centre and tidy up your pages in Dynamics NAV ensuring that the user experience is as pleasant as possible. Our aim is to leave you with a great Role Centre and to give you the knowledge on how you can customise your interface.
This is a service where we will make small changes (by which we mean those which take less than an hour) as part of your support contract. The kinds of things that we can offer as part of the minor mods service are: Adding a field to a table and exposing it on a page/form, making fields visible and adding filters on a report.
For customers on a support contract the SQL Nurse will perform a free remote 10 Point SQL Health Check on your Dynamics NAV system, plus diagnosis of problem form/page performance. With the SQL nurse we’ll get your Dynamics NAV working smoothly again! Learn more about the SQL Nurse here
Don’t forget that if you ever need to contact us in an emergency we are always on-hand! Our standard hours of cover from our Help Desk are 09:00 – 17:00 Monday to Friday but if you need help out-side of these times just pick up the phone and call: +44 (0) 208 328 9808
Or if you need to get in touch with a Director directly here are their mobile numbers:
Ian Humphries, Managing & Product Director: +44 (0)7798 504517
Matthew Dredge, Marketing & Sales Director: +44 (0) 7891 999087
David Walker, Operations Director: +44 (0) 7833 400931
At The NAV | 365 People we support hundreds of customers on Dynamics 365 Business Central, Dynamics NAV and even Navision, the original version of the product prior to being acquired by Microsoft. Many, many of our customers are on old versions of these products and many are on version that pre-date the current Role Tailored Client (RTC) visual style interface (we call these 'Classic' versions). We have customers dating back to version 1.3 and 2.6, implemented in the mid to late 1990’s, they still manage their stock and collect money from customers before finally accounting for it all. We love to talk about bringing our customers into the new world of Dynamics 365 Business Central, but we also recognise the financial and time pressures which may mean people want to stay for now on their old version.
At The NAV | 365 People, we never push people to upgrade before they are ready and we happily support customers with their versions until they are ready to move on. We can support functional code in any old version (and many of our staff love the memories it creates when working on these Classic systems, just like mechanics reminiscing on an old E-Type Jag!) Of course we can’t change the fundamental kernel of these old systems so as Microsoft drop support for security fixes for these older versions, there will always be some risk in staying on these systems that is harder for us to mitigate. But rest assured, we will do what we can to keep your old beauty running until the day you can move to that new shiny, faster, and functionally rich Dynamics 365 Business Central.
Sadly, for a lot of existing Dynamics NAV users either their system is broken, or they feel their quality of service, value for money or strategic advice from their current partner is non-existent. Our NAV Doctor Services provides any unhappy Microsoft Dynamics NAV user with a free 'Health Check'. The Health Check is designed to get to the root of your issues and provide advice and a plan of action to sort them out. This enables us to provide the best possible Dynamics NAV support.
By providing a more enhanced partnership with your organisation through improved support, better advice and access to years of knowledge and experience, we can not only remedy your current problems, but also provide you with a solid platform and a strategic view to ensure that your Dynamics NAV software solution is fit for purpose for many years to come.Get your free NAV Health Check
The routes you can take to upgrade your Dynamics NAV to Dynamics 365 Business Central very much depend on your starting point – if you are on a 2013 or later system there is a bit more flexibility how you can get to Business Central. We'll explain in simple terms how each of the upgrading routes work and how you can choose between them. Not a word of jargon or hocus pocus spell in site - we promise!Dynamics NAV Upgrading Explained
Training is essential if you want to get the most out of your Dynamics NAV system (and save yourself hours of lost time, headaches and frustration to boot!) We provide a range of FREE Dynamics NAV training courses, which are designed to enhance your understanding and knowledge so you get the most out of your system.Dynamics NAV Training Days
Now in it's 6th edition our guide has anything and everything you ever needed to know about Microsoft Dynamics NAV and Dynamics 365 Business Central, including:
Dynamics NAV is a wonderful product and in our view, the best on the market when considering its depth of functionality and its incredible flexibility. But like with all solutions, customers often purchase external solutions to deal with document management, print management, reporting and often to improve functional areas such as credit control. So, we took the most common additional needs of Dynamics NAV users and created a range of enhancements to offer you that extra extended versatility of your system. And we called it nHanced 365!
Created by us and certified by Microsoft, nHanced 365 is a collection of apps that offers you that extra extended versatility of your system. We recommend that you purchase our nHanced 365 Apps as bundle packages to benefit from the full potential they offer.Learn more
Along with our own nHancements we work with a number of partners to provide you with fully integrated, additional functionality for your system, covering things like eCommerce, Business Intelligence, Reporting, Mobile, Retail, Warehousing and much more.View our Partners’ Add-Ons