Dynamics 365 Business Central Support

We’re not just any Microsoft Dynamics 365 Business Central partner and reseller, we’re the number one in the UK and different to every other Microsoft Dynamics partner out there.

Business Central Support - Why work with us

Why should you work with us?

Our main aim is to provide a better service to the Dynamics 365 Business Central (and NAV) community – and we’ve been doing that for the last 10 years. As unashamed Dynamics 365 Business Central geeks, we love helping our clients to get more from Dynamics 365 Business Central and help them solve all the issues along the way.

Our team is comprised of over 165 ‘NAV’ people and our Dynamics 365 Business Central support team has over 35 people, all waiting to address your queries. Also, each member of our team is an experienced consultant (between us, we have over 1,800 years’ experience) and more than happy to get stuck in!

More about us

How can you move your Dynamics 365 Business Central Support over to a new partner?

Moving from one Dynamics 365 Business Central partner to another is not an easy decision to make and often there’s no telling what a new partner will be capable of.

You may want better Dynamics 365 Business Central Support but will a new partner be able to deliver and will they be able to work with what you have already? So if you’re thinking about moving your Dynamics 365 Business Central Support to a new partner, our advice is this: make they have a solid and proven onboarding process! (Oh and if you’re worried about moving partner, don’t be – there are a lot of misconceptions and myths, and we’ve debunked them all. Check out our blog for more information.)

A good partner will be able to demonstrate to you – before signing a Dynamics 365 Business Central Support contract – how they will improve your system and provide support. This is absolutely crucial; you need a partner that clearly understands your business, people and processes. Without a comprehensive understanding of your business, how can they ensure that your Dynamics 365 Business Central system – a core part of your day-to-day activities – works to the best of its ability?

At The NAV | 365 People, we have our own tried-and-tested onboarding methodology, it’s called a ‘Day in the Life’. This methodology allows us to ensure a smooth and risk-free partner transition. It’s unique to us and another thing that makes us different to other Dynamics 365 Business Central support partners! Want to find out more about how our process works and if it’s right for your business? Check out our ‘Day in the Life’ Dynamics 365 Business Central Implementation methodology.

Lastly, if you’re considering switching partner, make sure you read our free eBook – Pick an ERP Partner, Not a Price – by clicking here!

Demonstrating our Dynamics NAV & Business Central knowledge!

If you’re thinking about moving to a new support partner – why not start off on the right foot by learning more about TNP's knowledge and expertise?

That's where our 'Ultimate Guide to Dynamics 365 Business Central & Dynamics NAV' comes in!

Our 'Ultimate Guide' – and believe us, it’s fantastic – has everything you need to know, including:

And that’s just a sneak peek. Everyone’s looking to upgrade at the moment to digitise their processes and take advantage of cloud-based solutions – but if you want the best results, you need to know where and how to start.

So what are you waiting for? Download our free 'Ultimate Guide to Dynamics 365 Business Central & Dynamics NAV' by clicking the button below. You won’t regret it!

Download the guide

What Dynamics 365 Business Central Support services do we provide?

Thanks to the size, expertise and experience of our team, we’re able to provide Dynamics 365 Business Central support services for every eventuality. So whether you have a systems issue or question, need advice or just want some training, our team is here to help!

Account Management

Our account management team will ensure you’re up-to-date with the latest developments regarding your Dynamics 365 Business Central system. Your designated account manager will manage the relationship between you and us (The NAV | 365 People), keeping you informed of developments. Your account manager will facilitate things like knowledge transfer and change requests, ultimately ensuring you get the best possible experience.

Add-ons

So you want to extend the functionality of your system? No problem, add-ons are included within our Dynamics 365 Business Central support! When it comes to depth of functionality and capability, there’s no product on the market like Dynamics 365 Business Central – but, as with any solution, there’s always a need to improve areas over time. We noticed that many Dynamics 365 Business Central users wanted to enhance their system and benefit from more advanced capabilities, so we took the most common needs and created a range of Dynamics 365 Business Central add-ons. Now you can make an already amazing product even better! We refer to this bundle of add-ons as nHanced 365 – and you can find out more about it by clicking here.

Expertise

As mentioned earlier on this page, we have a total of 1,800 years’ experience (we’ve done the math). We’ve seen (and handled) almost every Dynamics 365 Business Central issue, so we’re well-equipped to deal with any problems you may have. You can rest assured that when you deal with our account managers and specialists you’re getting the best possible service and advice. Our aim is to deliver value and empower you to make the most of your system. Talk about great Business Central support! You can check out our support sales level agreements (SLAs) to find out more about how we work with you.

Training

If you want to get the most out of Dynamics 365 Business Central, then training is vital (it’ll also save you a lot of time and headaches when it comes to doing certain things on the system). However, having worked with Dynamics 365 Business Central for some time – we realised that there aren’t many helpful resources out there for those who want to teach themselves or be taught by experts. So we’ve been working to build a library of comprehensive resources to help you understand your Business Central system and use it as best you can! We’ve got videos, guides, tutorials, courses and much more! Just check it out by clicking here!

Modifications

Want to change the functionality of your system? Our Dynamics 365 Business Central modification support can help! Our modification service involves making small changes as part of your Dynamics 365 Business Central support contract.  

Polishing

Let’s make your Dynamics 365 Business Central system shine! Our polisher will show you how to create your own Role Centre and tidy up all the pages in your Business Central system. This’ll make the user experience much, much better!

Business Central Support - Emergency numbers

Send us a signal if you need help!

If there’s ever an emergency, you can always give us a call. Our standard hours of cover via our help desk are 09:00 – 17:00, Monday to Friday. If you need help outside of these hours, give us a call on: +44 (0)208 328 9808.

You can also get in touch with a Director if necessary, here are their mobile numbers:

  • Ian Humphries, Managing & Product Director: +44 (0)7798 504517
  • Matthew Dredge, Marketing & Sales Director: +44 (0)7891 999087
  • David Walker, Operations Director: +44 (0)7833 400931
Business Central Support - Case studies

Want to know how we've helped others?

If you’re interested in our support services but want to know how we’ve helped other customers, please check out our case studies for more information! 

Case Studies