All our team are experienced consultants who come to work each day with one purpose: to deliver a high quality, value for money service. Always at the end of the phone, they are more than happy to assist in any way they can, whether it’s a systems issue, functional question, process advice or training request, our team are here to help.
We pride ourselves on our extensive range of support services delivered by retail experts; here are some of the benefits:
Our Account Management Team ensures a regular flow of information and feedback between us and our customers, keeping them informed of developments in the Retail ERP world. Your Account Manager will be primarily responsible for managing the relationship you have with us, including logging change requests, facilitating knowledge transfer relating to any solution or company changes, and ensuring that you are receiving the quality of service and Retail ERP support you expect.
Our support staff are the best in the business so you can rely on them to answer your questions, steer you in the right direction and advise on the best way to manage your system. What’s more, we have support specialists in areas such as EFT payments and POS hardware so you’ll get just the right person for your query depending on what it is!
Training is essential if you want to get the most out of your retail management system (and save yourself hours of lost time, headaches and frustration to boot!) We provide a range of training resources to help you understand your retail ERP system and use it well! Ranging from face-to-face training days and quick how-to videos to live support and recorded presentations on the latest innovations from Microsoft, LS Retail and beyond - there'll be something perfect to help you.
To help you get the most from your system, our Polisher can work with your users to make sure they are getting the most from the Role Centre and the tools available to them. Depending on your version, the Polisher will be able to help in different ways. For example, with pre-Business Central versions we aren’t able to build new queues (it’s a development job), but we can offer you our nHanced Panels and Tiles add-on for free (plus a little bit of chargeable time to install them), which will open up a world of even greater Role Centre flexibility for your business.
For those on Business Central, you also get Panels and Tiles for free and with no consultancy charge (as extensions are so quick and easy to implement). So whether it’s showing users how to create their own menus and shortcuts or configuring Role Centres with our Panels and Tiles, the Polisher is just the person for you.
This is a service where we will make small changes (by which we mean those which take less than an hour) as part of your support contract. The kinds of things that we can offer as part of the minor mods service are: adding a field to a table and exposing it on a page/form, making fields visible and adding filters on a report.
For customers on a support contract, the SQL Nurse will perform a free remote 10-point SQL Health Check on your system, plus diagnosis of problem form and page performance. With the SQL Nurse we’ll get your system working smoothly again!